Refurn & Return Policy

1. REFUND 

Too long shipping time:

• If the product has not been shipped, you shall receive a 100% refund through the Paypal payment.
• If the product is on transit, you shall still receive the product and an additional voucher worth 1/2 of your purchased product’s value. This is a one-time voucher for all products on famliz.com. For orders with a value less than the voucher value, we will not refund the excess.

Unusable product 

• For products that do not work, please provide pictures and videos of your manipulation. If it’s the products’ fault, we will process the exchange for you. In case the product is out of stock, you shall receive a 100% refund through the Paypal payment.

Damaged product due to shipping process

• For products that are damaged or broken due to transportation, please provide video and photos of your unboxing process. If the problem is caused by the shipping process, we will process the exchange for you. In case the product is out of stock, you shall receive a 100% refund through the Paypal payment without returning the product.

Note:

• Any exchange or returns for reasons other than the above, will not be accepted.
• Exchange of the items bought on famliz.com shall be allowed within 30 days from the date of delivery.
• The refund/exchange will be processed within 7 working days of receipt of your claim.

2. RETURN 

Our return policy lasts 30 days for exchange only.

If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition when you received it. It must also be in the original packaging.

Please contact our Customer Support team or email us via 📧 hayley@famliz.com to get the return address before you make any decision. We will NOT take any responsibility for any return package without a confirmation letter or notice from us.

OTHER CASES

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact our Customer Support team or via 📧 hayley@famliz.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our Customer Support team or email us at 📧 hayley@famliz.com to get the return address.

Shipping

You will be responsible for paying when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

To check the status of your order, please contact our Customer Support team or email us via 📧 hayley@famliz.com.