Cancellation Policy

You may cancel your order, for any reason, and receive a full refund provided your order has not been processed. Please note that for personalized products, if the items have been taken into production, you cannot cancel the order anymore.

Typically, most orders are processed within 24 to 48 hours from the time they are received. Our Customer Support can inform you of the status of your order and advise you whether or not the order can be canceled for a full refund.

To check the status of your order, please contact our Customer Support team or email us via 📧 hayley@famliz.com.

PLEASE NOTE:

Cancellations requests may be sent via email and will be approved by our Customer Support.
Customers are fully responsible for improperly submitted cancellations.